Support
If something doesn't work, we're the ones who look at it
One level of support for every plan, covering the whole platform. Priority isn't for sale: cases are handled by severity.
How to reach us
Tickets from your panel
If you're already a customer, open a ticket from your account panel. It's the channel with a paper trail: the full history of the case stays there and the whole support team can see it.
Contact form
If you're not a customer yet, or you can't get into your account, write to us through the form and we'll reply by email.
Tutorials
Step-by-step guides for setting up your domain, migrating mailboxes and sorting out the most common things without waiting for a reply.
What's covered
→The platform: email, files, documents, calendar, contacts, meetings and Lulu AI
→Setting up your domain and its DNS, SPF, DKIM and DMARC records
→Migrating mailboxes and files from your previous provider
→Availability incidents and email delivery problems
What isn't covered
→Configuring computers, networks or third-party software on your premises
→Custom development on top of the suite, or the customer's own integrations
→Recovering deleted data outside the windows set by the retention policy
Availability commitment
The committed service level, how it's measured and what credit applies if it isn't met are all in the service level agreement.
Read the SLA ›